Need access to the bulk store? Kindly email brand@hexaware.com

RETURN

All reverse pick up by FOXBOX would be only done for manufacturing defects not in case the user wishes to change his products. subject to the following conditions:

  • Item(s) must be returned within 07 days of purchase, together with proof of purchase. 
  • Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
  • If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions above.
  • In case of any defects please contact the brand directly for warranty claims, we will not be liable for any refunds in case where its a branded product and brand warranties are applicable.
  • You are responsible for any costs associated with returning or exchanging the item to us including taxes and shipping costs.
  • All Replacements & Refund case is considered within 7 days after the date of delivery.
  • FOXBOX reserves the final right of refusal or acceptable for refund or exchange.
  • If there is a manufacturing defect which is confirmed post a discussion with our customer service team, FOXBOX would arrange a reverse pick up and ship the new product to the customers.
  • Kindly note if apparels have to be exchanged if customers require a change in size despite receiving the size ordered,  FOXBOX would provide an exchange and charge for courier charges both ways ( to send new size and return the said apparel). The courier charges would be Rs. 200 for each replacement.
  • All reverse pick up by FOXBOX would be only done for manufacturing defects not in case the user wishes to change his products.

Received something faulty?

If something is faulty or incorrectly described or different from the sample shown (first of all, sorry) we will happily willing to refund the purchase price and delivery charges or providing a replacement product provided the item is returned within a 3 working days with proof of purchase.

Return, Refund and Cancellation Policy

Item(s) must be returned within 07 days of purchase, together with proof of purchase.

Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.

Cancellation can be done within 24 hours of the order placed or before FOXBOX confirms and starts processing the order. Since these are customized products once processed order cannot be cancelled. Refund will be done through online mode in 7 working days. Return can be made within 48 hours of the order received. For return & refund of the product contact us on kunal@brandstik.com. Registration once done on the website it cannot be cancelled.

Kindly note if apparels have to be exchanged if customers require a change in size despite receiving the size ordered,  FOXBOX would provide an exchange and charge for courier charges both ways ( to send new size and return the said apparel). The courier charges would be Rs. 200 for each replacement.